This one Saturday I popped in for coffee at 6:45am because Starbucks was too far away and Blackbird cafe doesn't open till 7am. I was vaguely interested in getting breakfast. I saw the bright, well lit warming cabinet for breakfast sandwiches right by the register when I went to pay for my coffee and picked one out. I asked Gary if the cabinet used to be at the other end of the counter and he lit up with a grin. He said he'd been doing some research and learned about * where to place things to sell more and decided to move the sandwich case. There I was, buying one!
I was impressed the he took his time and made an effort to serve his store. I was amused at how well it worked on me, the average customer. I wanted to give you guys a chance to say "Hi!" to Gary and congratulate Family Express on hiring great people who give awesome customer service.
*Gary used thoughtful insider language and I forgot the words he used...Gary is smarter than me.
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Oh boy! we are chatting now!