You may remember my old blog, "Help Wanted, Help Found" where I chronicled good and bad customer service experiences. The posts were from my own adventures and also from submissions. I tried to be constructive for the most part and used my customer service trainer history to *ahem* educate the folks in question.
I thought you all might enjoy this snappy reply (color and font change mine) from www.cancellations.com when I asked why we had to share a driver's license to open an account. I found it odd that one employee had to share their personal information...or else.
I'm underwhelmed by their reply, uncomfortable with their desire for personal ID (doesn't everyone else have other validation options?) and just wondered what others thought.
So...what do you guys think of this?
10:07 AM (6 hours ago)